Relocation Specialists are suppliers of quality personalised support for corporate relocation and repatriation

Relocation Specialists

Advertiser since:
30th October 2008

Organisation Name:
Relocation Specialists

Online at:
http://www.relocationspecialists.com.au
service@relocationspecialists.com.au

Contact:

Melbourne
Theresa Le Duc
Suite 16/37-39 Albert Road
Melbourne Victoria 3004

Telephone:
In Australia: 03 9820 4358
From overseas: +61 3 9820 4358

Mobile/Cell:
In Australia: 0418 561 158
From overseas: +61 418 561 158

Email: tld@relocationspecialists.com.au

Sydney
Julie Hanley
PO Box 7543
Bondi Beach New South Wales 2026

Telephone:
In Australia: 02 9130 2586
From overseas: +61 2 9130 2586

Mobile/Cell:
In Australia: 0411 876 534
From overseas: +61 411 876 534

Email: julieh@relocationspecialists.com.au

Anita Fernandes
PO Box 908
Newport New South Wales 2106

Telephone:
In Australia: 02 9973 2968
From overseas: +61 2 9973 2968

Mobile/Cell:
In Australia: 0414 941 347
From overseas: +61 414 941 347

Email: anita@crossingcultures.com.au

Perth
Donna McCrory
31 Longroyd Street
Mount Lawley Western Australia 6050

Telephone:
In Australia: 08 9371 8702
From overseas: +61 8 9371 8702

Mobile/Cell:
In Australia: 0417 910 338
From overseas: +61 417 910 338

Email: donna@relocationspecialists.com.au

Brisbane
Aysegul Kayahan
PO Box 741
Kenmore Queensland 4069

Telephone:
In Australia: 07 3378 7801
From overseas:+61 7 3378 7801

Mobile/Cell:
In Australia: 0419 969 559
From overseas: +61 419 969 559

Email: aysegul@relocationspecialists.com.au

Details:

This information has been collected from the Relocation Specialists Website on 30 October 2008.

Short description:

Relocation Specialists are suppliers of quality personalised support for corporate relocation and repatriation

Welcome

Welcome to Relocation Specialists, suppliers of quality personalised support for corporate relocation and repatriation. Relocation Specialists are committed to high quality, professional service for international and interstate transferees. We are located in key Australian cities and cover regional locations throughout Australia. We also have quality relationships with relocation providers in Asia Pacific and worldwide locations.

About Us

Our Philosophy - We understand the stress of people moving To provide the best possible support to our clients and their employees, whilst providing cost effective solutions to our clients. We are committed to long term relationships, and our focus for each assignment is total customer satisfaction.

Our Key Strengths
. Relocation Specialists have principals located in four key states
. Top quality well trained relocation consultants throughout Australia
. Extensive relocation management experience both nationally and internationally
. We provide a single point of contact and assume responsibility for entire process
. Consistent service throughout Australia with flexibility for customisation
. In house cross cultural services for inbound and outbound
. Partnering approach to business with a 'sense of humour'
. Excellent long term third party supplier relationships nationally

Principal Bio's

Julie Hanley - Sydney Based Principal

Julie Hanley has joined the Relocation Specialiss team as the Principal of the NSW office. Julie has over 20 years of experience in the field of Human Resoures, most recently specialising in the areas of recruitment, training and OH&S practices. Julie has experienced life as an expatriate as she successfully relocated with her family to Italy and London before returning to Sydney. Julie's extensive knowledge of HR practices brings even greater depth to the organisation. Julie is a member of the Employee Relocation Council (ERC).

Aysegul Kayahan - Brisbane Based Principal

Aysegul Kayahan is the Brisbane based Principal of Relocation Specialists and has been involved in the relocation industry since the early 1990's as a franchise owner of a large Australian based relocation company and a partner in their Asian operation. She formed Relocation Specialists in late 2000 along with Theresa Le Duc in Melbourne. Previously, Aysegul has worked in Turkey, Hong Kong and Vanuatu. Aysegul's knowledge of HR practices and international policy is extensive and she has managed several large scale projects involving the movement of several hundred relocatees interstate. Aysegul is a member of the Employee Relocation Council (ERC).

Donna McCrory - Perth Based Principal
Donna McCrory is the Perth based Principal of Relocation Specialists having worked in the industry since 1995 as the State Manager of a large relocation organisation, successfully growing the business to be a supplier of high quality services in a very competitive marketplace. She joined Relocation Specialists early in 2002. Donna has relocated to Australian locations, inter and intra state, and overseas to the UK. In addition to working closely with relocatees and their employers in Perth she is also a cross cultural trainer for the Relocation Specialists group. Donna is a member of the Relocation Network and the Employee Relocation Council (ERC)

Theresa Le Duc - Melbourne Based Principal
Theresa Le Duc is the Melbourne Based Principal of Relocation Specialists and has been involved in the relocation industry since 1995. She formed Relocation Specialists in late 2000 along with Aysegul Kayahan in Brisbane. Prior to this she was a Director of the largest relocation business in Australia at that time and was instrumental in establishing large outsourced relocation service contracts with major international companies. Theresa's background is Dutch/Indonesian and she has relocated between Australian cities several times. Theresa has always been involved in the services industry and has a reputation for providing quality flexible services to clients that match specific needs. Theresa has been invited to speak on relocation to Australia at International Relocation conferences and is a member of the Relocation Network and the Employee Relocation Council (ERC).

Anita Fernandes - Sydney Based Principal, Crossing Cultures
Anita Fernandes is the Principal of Crossing Cultures, part of the Relocation Specialists Group. She has worked in the relocation industry since 1993, having owned and managed her own business in Singapore and Malaysia, subsequently returning to Sydney where she was involved in the management of two well respected Australian relocation companies before joining Relocation Specialists in January 2001. Prior to this, IBM employed Anita for 12 years working in various senior professional and management roles in Australia and the USA. She traveled to Asia for business reasons extensively during this period. Anita, who is Sydney based, manages the group of qualified trainers and researchers who develop and conduct cross cultural training, business coaching and mentoring programs for a variety of corporate clients across Australia. Anita has been a regular speaker at conferences and is a member of the Relocation Network and the Employee Relocation Council (ERC).

Relocation Services

Destination Services
Relocation Specialists offer complete relocation services tailored to you and your employees. We don't believe in the 'One size fits all' approach to relocation packages. We work with you to achieve your objectives and ensure complete satisfcation for you and your relocatees. We understand that relocating can be a major stress for all involved, the employee, their family and the company itself. We minimise this stress by creating and delivering solutions which result in a settled employee and reduced costs for your company.

Account Management
We provide a dedicated account management team who manages the delivery of our relocation services, as well as providing regular updates for your team. We work closely with our consultants to ensure complete satisfaction.

Pre-Departure Support
When its time to leave, we provide the following assistance
. Lease termination
. Return of bond monies
. Return of rental furniture
. Disconnection of utilities and services
. Liaise with assignee regarding cleaning and vacating the property

Temporary Accommodation Booking
Bookings are made according to requirements determined during needs analysis, including budget considerations and clients preferred suppliers. We have excellent relationships with key accommodation suppliers and negotiate to obtain best price for our clients. We do not accept any commissions, and pass all savings to our clients.

Logistics Management
All bookings are made with your budgets, preferred suppliers and company requirements in mind.

. Car hire bookings: Book car hire according to requirements through company preferred supplier if appropriate, taking into account relocatee entitlements and preferences.

. Flight bookings: Make appropriate bookings in line with arrival schedule with preferred supplier/airline as requested. Confirm all details with client and relocatee and make changes as needed.

. Removals: We arrange competitive third party quotes, manage negotiations and bookings and liaise between relocatee and removals company throughout the entire process.

Familiarisation Service
Our customised one day Orientation program takes place based on employee needs analysis. The aim of the day is to leave the relocatee with a clear idea of their new surroundings and potentially identify locations to search for permanent accommodation. We discuss budget, lifestyle, security, schooling, shopping, transport and recreational activities available in each area.

Destination City Information Pack
Relocation Specialists Information Packs contain all the information your relocatee will need to get to know their new destination. Our packs are tailored to both domestic and international transferees and include street directories, restaurant guides, travel guide, maps, necessary forms for license application, tax file number application etc as well as our own comprehensive Relocation Specialists guide.

Education Assistance
Often the highest priority for parents when relocating is finding the right school for their children. After completing an Education specific needs analysis, our Consultants will work closely with parents to provide information and advice on choosingt he right school for their children. We also accompany parents on school inspections and interviews, as well as assisting in the enrolment process. We are also able to refer parents to external educational specialists when necessary.

Rental Furniture Co-ordination
Ideally we like to get transferees into permanent accommodation as soon as possible, so that families can feel settled quickly. This also helps to reduce costs on temporary accommodation. However, shipping can take many weeks for international movers, so we can arrange furniture rental to ensure that they feel at home in the meantime. We select a hire company which works within your policy guidelines, and arrange selection and delivery based on your employee needs.

Home Search Services
Finding the right home in the right community is key to a successful assignment. After a needs analysis, we work closely with the relocatee to make this possible. We research and shortlist suitable properties, accompany on inspections of selected properties, then assist with rental application and lease signing. All our consultants have extensive experience within the real estate market and are experts who will ensure that the lease is correct under the relevant state legislation. We also assist with home purchase by helping select suitable suburbs within their budget, introducing to local real estate agents and providing good quality information on the buying process and the current market.

Networking Opportunities
Relocating for transferees and their families can be a source of feelings of isolation. We can source and recommend many networking opportunities for business and social interaction.

Settling in Program
Once permanent accommodation has been selected and the relocatee moved in, we provide a program which assists them in effectively making the most of their new home and community. We can arrange for utility connections, provide information on local facilities including recreation, lifestyle, medical, and other general settling-in needs as directed by the relocatee. We can also introduce employee and family to appropriate organisations that may include cultural, networking and general interest groups.

Cross Cultural Services

Relocation Briefings (plus children's briefings)
When relocating internationally, it is an integral part of the relocation process that sojourners have an overview of the business and social etiquette, customs and values of their host culture and the similarities and differences to the home country culture. We demonstrate and advice on how the host culture interacts and communicates to assist the newcomer to successfully adapt to that environment.

Program Outcomes:
. An appreciation of some of the aspects of the country that they will soon be calling home
. Recognition tools and training on cultural similarities and differences between their home and host cultures
. Delivery of a basic framework that will assist in interpretation of differences in social and business relationships within their new environment
. Expectation management tools for the challenges that all family members, including children will face throughout the moving and adjustment phases and assistance in helping them develop useful problem solving techniques for each individual

Programs for Business Travellers
It is imperative to develop and increase the cultural awareness of staff that frequently travel internationally for business reasons or have need for regular phone/email contact with staff or clients located in other regions. Employees who travel frequently on business trips will be effective immediately upon arrival and will be able to successfully manage the relationships across many differing cultures within a region.

Program Outcomes:
. Acquire information about the targeted culture(s), allowing the participants to appreciate some aspects of that culture and therefore able to have positive regard and interaction with the local people of that culture.
. Recognise that there will be cultural similarities and differences between their home culture and the targeted culture and focus on understanding the cultural values, behaviour and communication styles necessary to successfully conduct business.
. Develop a degree of overall cultural competence, which can then be utilised across many cultures
. Anticipate the challenges that each business person will face whilst working short term in a location, assisting them to develop appropriate problem solving techniques to understand the similarities and differences between their culture and the host culture and how this affects the way we do business in a global marketplace

Management Coaching
A one on one program designed to maximise effectiveness of managers and executives working in new or multi culture environments. We build on existing strengths of the participant and provide tools to enable the participant to contribute effectively to the whole organisation with increased understanding of the different communication styles, values and behaviour of other cultures. This program is designed to be run over several sessions as required.

Program Outcomes:
. Acquire information about the target culture(s) so that the participant can identify cultural differences between their culture and that of their team members
. Apply culture sensitive communication skills to strengthen individuals opportunity to reach business objectives for themselves and their team
. Address any particular and specific issues being faced by the participant and the organisation in the cross cultural context

Repatriation
Success when returning home is imperative and all family members need an understanding of the knowledge and skills they have gained whilst living overseas. We assist repatriating staff and their families to re enter their own culture, with an understanding of the changes that have taken place within their culture and within themselves.

Program Outcomes:
. Acquire information about the changes that have taken place at home, allowing the participants to refresh their knowledge and close any major gaps that may have occurred
. Recognise that there will be differences between how they have lived for the past few years and the effects those changes may have on the way they now behave and communicate in both social and business relationships
. Anticipate the challenges that all family members, including children will face throughout the moving and adjustment phases and assist in helping them develop useful problem solving techniques for each individual
. Learn how to utilise and maximise on the knowledge and skills learnt whilst on international assignment, thereby enabling them to approach the move with motivation and confidence in achieving new personal and business goals

Guest Speaking
Ask us to present on aspects of relocation and cross cultural communication at your next seminar or conference. We can deliver sessions from as little as one hour to three hours on topics as broad as how to relocate successfully, transition management, working successfully overseas, multicultural team building and more. Each session is tailored to meet the needs of the organisation involved.

Newsletter
Relocation Specialists provides a quarterly newsletter containing city snapshots, industry news, issues and articles from both our in-house experts and our industry colleagues. If you would like to receive this newsletter, please visit the website and subscribe.

Cross Cultural Programs

'When you travel, remember that a foreign country is not designed to make you comfortable. It is designed to make it's own people comfortable.' Clifton Fadiman - US Author, editor and radio host (1904 - 1999)

Crossing Cultures, part of the Relocation Specialists Group, develop and deliver a variety of Cross Cultural programs to organisations who want to prepare and increase the effectiveness of their employees who work with people from other cultures. Whether relocation, repatriating or remaining at home our work places are complex environments as we all communicate in different ways. Our programs are designed to understand the challenges and opportunities that different cultures bring to the work place and enhance our ability to work effectively within them.

Cross Cultural Services include: Relocation Briefings, Repatriation Briefings, Management Coaching, Guest Speaking.

Frequently Asked Questions (FAQ's)

How can Relocation Specialists help me relocate my employees?
Relocation Specialists provide quality assistance which is tailored to your needs and the needs of your relocatees. We work closely with you to help ensure that your employees and their families are settled quickly into their new host city, making their move a success.

What services do you provide?
Relocation Specialists provide a variety of services, including home and education assistance, orientation, settling in, logistical management for temporary and permanent accommodation, whilst also providing you with a dedicated account manager.

Do you provide cultural training assistance?
Relocation Specialists have developed in house programs which are specifically tailored to each relocatees needs.

More information:

Is available on the Relocation Specialists website

http://www.relocationspecialists.com.au

See our link on the following pages:

Moving to Brisbane (Logo Link)
Moving to Perth (Text Link)

Links on this Relocation Specialists Profile page

Relocation Specialists
http://www.relocationspecialists.com.au

Last update: 30th October 2008